FAQ

Frequently Asked Questions (FAQ)

1. What is Apex Apparel Co?

Apex Apparel Co is an online clothing retailer focused on apparel that promotes personal growth and resilience. Our products are designed to inspire and empower individuals through motivational themes and high-quality craftsmanship.

2. What products do you offer?

We offer a range of motivational-themed apparel including t-shirts, hoodies, and hats. Some of our popular themes include "Embrace The Journey," "Never Settle," "Forge Ahead," and "The Lion."

3. How can I contact customer support?

You can reach our customer support team via email at info@apexyourlife.co or through our social media channels by sending us a message or commenting on our posts.

4. What are your shipping options?

We ship domestically and to APO/FPO addresses. Our standard processing time is 2-3 business days, although this may be longer during peak seasons. We operate Monday through Friday from 8:00 am to 4:00 pm EST.

5. How long will it take for my order to arrive?

Once your order is processed (2-3 business days), delivery times vary based on your location. Please refer to the shipping information provided at checkout for more details.

6. What is your return/exchange policy?

We offer returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, and with tags attached. To initiate a return or exchange, please contact our customer support team.

7. Do you offer international shipping?

Currently, we only ship domestically and to APO/FPO addresses. We are exploring options to expand our shipping services internationally in the future.

8. How can I stay updated on new products and promotions?

Follow us on Facebook, TikTok, and Google Search for the latest updates. You can also sign up for our newsletter to receive exclusive promotions and be the first to know about new product launches.

9. What payment methods do you accept?

We accept payments via PayPal and credit/debit cards through our Shopify store.

10. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order through the carrier’s website.

11. What sizes do you offer?

Our apparel comes in a variety of sizes to accommodate different body types. Size charts are available on each product page to help you find the perfect fit.

12. Can I customize my order?

At this time, we do not offer customization options for individual orders. However, we are always open to feedback and suggestions for new designs and themes.

13. How do I care for my Apex Apparel?

For the best care, we recommend washing your apparel inside out in cold water and tumble drying on low heat. Avoid using bleach and ironing directly on the design to maintain the quality of your clothing.

14. How can I join the Apex Apparel community?

We love connecting with our customers! Join the conversation on our social media platforms, share your stories, and tag us in your photos using #ApexApparelCo. We frequently feature our community members on our pages.